Information for Families

Over the past several months, necessary steps including the suspension of schools, daycares, and the cancellation of activities and community groups, have been taken in response to COVID-19.  This has been accompanied by business closures, economic instability, social distancing and isolation.  Through all this change, children have been, and continue to be, particularly vulnerable.

While kids remain out of school and many families continue to face additional stressors, it is important to maintain connections and check-in regularly.

If you are worried about a child or family you know:

  • Reach out through phone calls, text, or video chat. Ask questions about how their day has been, what they have been doing, whether they have any worries or concerns right now.
  • Spend time with them. This includes playing online games or watching a movie or tv show “together” over video chat.  Spending time in-person, following recommended practices (e.g., social distancing, hand washing), may also be a possibility for many now that restrictions are easing.
  • Pay attention to their social media posts. Youth or adults may post about their frustrations, fears, or worries online.  Follow up directly with the youth or adult if you are concerned about their post and how they are doing.
  • Encourage self-care activities that are doable while social distancing. Examples include dancing or listening to music, taking deep breaths, or watching the clouds.
  • Provide information about community resources. Give children and youth the number for Kids Help Phone (1-800-668-6868).  Adults can reach out to Canadian Mental Health Association (204-775-6442), Crisis Response Centre (204-940-9781) or Klinic Crisis Line (204-786-8686).

If you are not able to take any of the above steps, or you remain worried about a child or family after connecting with them, contact Child and Family Services (CFS).  This is especially important during this time as children are currently disconnected from school and many other activities – the ones that often serve as their safety net when home isn’t a safe place.  You do not need to have proof or be certain that a child is unsafe prior to calling CFS – just call and explain why you are worried.  Once a call is made, it is the role of CFS to assess the concerns and the child’s safety and connect families with any needed supports.

If you are worried about a child, call CFS at 1-866-345-9241.

We care about kids and their families

Snowflake Place is a child-focused and child-friendly facility for young victims and their caregivers. Our facility is designed to create a sense of safety and security. We aim to help victims and families feel comfortable and supported when they enter our doors.

Best practice forensic interviewing

The forensic interview is the cornerstone of investigations into child abuse and the beginning of the path to healing for victims and their families. High quality and best practice child forensic interviewing is a core service of Snowflake Place and critical component to the successful prosecution of child abuse cases.

Snowflake Place has two dedicated child forensic interviewers who conduct victim interviews.  They complement the investigation process through the provision of neutral, unbiased, consistent and high-quality child forensic interviewing. A forensic interview is scheduled as soon as possible following a disclosure abuse.

Resources for Families

Canadian Centre for Child Protection

"The Canadian Centre is committed to innovative research that helps us create tailored resources to support families and protect children through education and prevention material."

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New Directions for Children, Youth, Adults & Families

"The Families Affected by Sexual Assault [FASA] program has been working with families in Winnipeg for over 30 years."

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